Shipping policy

Last updated: September 22, 2026

At Kotinos Naturals, we're committed to delivering your order safely and efficiently. Below you'll find all relevant shipping information.

Shipping Destinations

We currently ship only within the United States.

At this time, we do not ship internationally.

Handling Time

Orders are typically handled within 1 business day (Monday to Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Transit Time

Once shipped, estimated transit time within the United States is:

Destination Estimated Transit Time
United States 7–14 business days

Note: Transit time refers to shipping time after your order has been processed. Handling time is additional.

Weekends and public holidays are not considered business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high order volumes, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Orders that qualify for a free shipping promotion will have the shipping charge waived at checkout.

Shipping Carriers

We work with trusted shipping and last-mile delivery partners to deliver orders throughout the United States.

Depending on the shipping route and destination, your order may be delivered by carriers such as:

  • USPS

  • UPS

  • DHL

  • Other regional or last-mile delivery partners

The carrier used for your order may vary depending on your location and fulfillment route.

Tracking Your Order

You will receive a shipping confirmation email containing tracking information once your order has been shipped.

Tracking information may take some time to become active after your shipping confirmation is sent.

You can use the tracking information provided to monitor the progress of your shipment.

Undeliverable Packages & Address Issues

Please make sure your shipping address is complete and accurate before submitting your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

Orders returned due to an incorrect address, refusal, or unclaimed delivery may be eligible for reshipment.

Additional shipping or handling fees may apply if an order needs to be reshipped.

If you notice an error in your shipping address, please contact us as soon as possible at support@valenceglobalgroup.com.

Order Changes & Cancellations

Orders may be changed or canceled within 2 hours of being placed.

After this period, your order may already be processing or preparing for shipment, and changes or cancellations are no longer guaranteed.

To request a change or cancellation, contact us as soon as possible at:

support@valenceglobalgroup.com

If an order has already been processed or shipped, it may need to be handled in accordance with our Return & Refund Policy.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us so we can assist you.

We will replace eligible lost or damaged shipments at no additional cost for the first replacement.

Please report damaged products or delivery issues within 5 days of delivery or the expected delivery date by emailing:

support@valenceglobalgroup.com

For damaged shipments, we may request photographs of the product, packaging, and shipping label to help us review your request.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact us for assistance.

Need Help?

For all shipping-related questions, please contact our customer service team:

Kotinos Naturals

Address:
30 N Gould St #60768
Sheridan, SHERIDAN COUNTY, WY 82801
United States

Email: support@valenceglobalgroup.com

Customer Service: Monday to Friday, 8:30 AM – 5:30 PM (EST)